Frequently
asked questions
General Questions
Go to the My Account page to create a new Proviro account, or update your existing Proviro account.
Go to the My Account page and click the ‘Lost your Password?’ link, or click here.
Yes, you’ll receive an invoice via email.Call us at 03 5248 2274.
You can pay by credit card.
We’re always happy to accept phone orders. Call us on 03 5248 2274 to place your order.
Yes you can. Call us on 03 5248 2274 or send a message via our Contact page.
Delivery Questions
We deliver to all of mainland Australia and Tasmania.
Yes, a safe drop can be arranged to leave your parcel in a safe area. All boxes are shipped in plain brown boxes and on request can be packed to not indicate pet contents should the order be for a gift or surprise.
Yes if we are contacted as soon as possible on 03 5248 2274.